Benjamin Rosenbaum

Comments on "A Conversation with Cindy"

But the Turing test is getting harder because companies can require humans to rigidly stick to scripts no matter what, and recording/monitoring technology can enforce that. So humans sound more like machines.

Posted by Ken in Annapolis at May 4, 2016 08:55 PM

An excellent point. And indeed, "Cindy" might be a hybrid entity, with one operator guiding an AI response tree based on her own vocal pattern, monitoring many such calls at once, and dropping in to speak directly where realtime resolution was needed -- I doubt that's on the market quite yet (particularly the "own voice" part), but it no doubt will be. Cyborg Cindy!

It's possible this Cindy was a real human failing the Turing Test due to some constraints (including pauses) imposed by robots. I don't think so -- there were other tells -- but it's possible!

Posted by Benjamin Rosenbaum at May 4, 2016 08:58 PM

The responses make me think this was an agent-assisted automaton, in which a human whose spoken English wasn't at the level the company wanted was controlling which prerecorded responses were being played for you, choosing off a screen.

Posted by Jim Moskowitz at May 5, 2016 04:40 PM

That makes a lot of sense, actually. Slightly disappointing in that it's not AI that's just that good at pattern recognition, but SFnal in its own dystopian cyborg way.

Posted by Benjamin Rosenbaum at May 6, 2016 03:08 PM

Ah, yes. It turns out humans pretending to be computers pretending to be human is a thing.

Sorry for my geekish insensitive fun at your expense, low-wage-cyborg-worker human-Cindy.

Posted by Benjamin Rosenbaum at May 11, 2016 11:01 PM

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